OLD Information on the right of withdrawal (use Refund Policy in arameters / Legal)

Please note that the information below only concerns purchases made on this website. Purchases made through any other sales channel (physical store, partner website, warehouse, festival, milonga, etc.) are not affected by the text below.

Pursuant to Article L121-20 of the Consumer Code, the Customer has a period of fourteen working days from the delivery of their order to exercise their right of withdrawal without having to justify reasons or pay penalties. , with the exception of the cost of returning the products concerned.
Beyond this period of fourteen days, no return or exchange will be accepted.

EXCEPTIONALLY FOR ANY PURCHASE MADE UNTIL DECEMBER 31, 2019 the return costs (if you do not wish to keep the item purchased) will be borne by Lalatango (we will send you a return slip to stick to your package).

Here is the mandatory procedure to follow if you wish to return an item:

1) Send an email to clotilde@lalatango.com specifying the item you wish to return, and if applicable the item you wish to receive in exchange (remember to check its availability on the site).
You can specify the reason for your return, this will help us improve.

2) We will confirm by e-mail the support of your return, indicating the identification number of your return. Print this e-mail (or legibly copy the identification number on plain paper) which you will enclose in your return package.
If it is an exchange and the new item is available, we will send you the free return slip (if your address is metropolitan France only).
We will also give you the return address (address in Metropolitan France). Do not send any parcel to the postal address of the company, it will not be taken into account.

3) Pack the items to be returned without forgetting to include our confirmation email above in your package.
The products must imperatively be returned to us in new condition, in their original packaging, complete (accessories, instructions, shoebox, pouches, etc.), at the latest within fourteen days of their date of receipt. Products that bear traces of use will not be exchanged or refunded. The protective film present under the shoes must not have been removed.
Attention: Shoe boxes should not be used directly for shipping, they should be additionally packaged.

4) Send your parcel to the return address that we will have indicated to you.

If it is an exchange (case where you wish to receive another item and this item is available), the costs of returning the returned item and returning the replacement item are the responsibility of LINOTE when it is the first exchange for this order (in metropolitan France only). For this same order, the following exchanges will be at your expense.
In other cases, the return costs, unless contraindicated, are your responsibility. So you are free to choose the shipping method. We advise you to return your products by registered mail or with additional insurance guaranteeing you, where applicable, compensation for the products up to their actual market value in the event of theft or loss of these goods. . In all cases, the return is made at your own risk. You must imperatively keep the proof of deposit of the parcel otherwise, in the event of loss, no refund will be made.
The refund with your bank will be made within a maximum period of 30 days from receipt of the goods, directly to the credit card or Paypal account used for payment of the order.