Refund policy

Please note that the information below only concerns purchases made on this website. Purchases made through any other sales channel (physical store, partner website, warehouse, festival, milonga, etc.) are not affected by the text below.

Satisfied or refunded!

Your purchase does not suit you?
You can of course return it to us, we will exchange it or refund it to you according to your wishes.
Here's how.

Returns and refunds

In accordance with articles L221-18 et seq. of the French Consumer Code, the customer has a period of fourteen (14) calendar days from receipt of the order to exercise their right of withdrawal, without having to give any reason and without incurring any costs other than those provided for by law.
To make it easier to exercise this right, the customer may use the “send a withdrawal request” button available directly from the home page of the lalatango.com website. This button allows the customer to notify their decision to withdraw in a simple and fast way.
The customer may also exercise their right of withdrawal by sending any clear, unambiguous statement expressing their wish to withdraw, by email to: clotilde@lalatango.com or by post to: Lalatango, 7 rue Boulay 75017 PARIS, France.

The return address is communicated to the customer after the withdrawal request has been approved (delivery either to the customer’s home address or to a Mondial Relay pick-up point, at the customer’s choice). The customer then has a period of fourteen (14) days to return the products there, in their original condition, not worn outdoors, undamaged and in their original packaging.
Products must be returned strictly in new condition, in their original packaging, complete (dust bags, shoe box, accessories, etc.). Products showing signs of use will not be refunded. The protective film, where applicable under the soles, must not have been removed.
Please note: shoe boxes must not be used directly as shipping packaging; they must be placed inside an additional outer package.

Return shipping costs are borne by the customer, unless stated otherwise. The customer is free to choose the carrier and the shipping method. A return via a Mondial Relay pick-up point is also possible, which is generally a cheaper option.

We recommend returning the products using a tracked shipment and, where possible, with insurance, in order to cover the commercial value of the products in the event of loss, theft or damage during transport. In all cases, the return is made at the customer’s risk.
The customer must keep the proof of posting and/or the parcel tracking number. In the absence of proof of shipment within the required time limits, no refund or exchange can be made.
The refund will be made within fourteen (14) days from receipt of the returned products. The refund will be issued using the same means of payment as that used for the order, unless the customer expressly agrees otherwise.

 

Exchanges

In addition to the statutory right of withdrawal, Lalatango offers a product exchange service.
The customer may request an exchange (in particular for a different size or model) within fourteen (14) days from receipt of the order.
The exchange request can be made by contacting customer service at: clotilde@lalatango.com or by telephone on +33 6 81 34 86 47.

For orders delivered within mainland France, return shipping costs for an exchange are covered by Lalatango. A return label will be provided to the customer.
For orders delivered outside mainland France, return shipping costs remain the responsibility of the customer, unless stated otherwise. The return address (in mainland France) is communicated to the customer after the exchange request has been approved.

Products must be returned strictly in new condition, in their original packaging, complete (dust bags, shoe box, accessories, etc.). Products showing signs of use will not be exchanged. The protective film, where applicable under the soles, must not have been removed.
Please note: shoe boxes must not be used directly as shipping packaging; they must be placed inside an additional outer package.

The exchange will be carried out subject to availability of the requested product. If the requested product is not available, the customer will be offered either a refund or a store credit.
Where an exchange is made for a product priced differently from the original item ordered, a price adjustment will apply: Lalatango will refund the difference if the replacement product is less expensive; the customer must pay the difference if it is more expensive.