Terms of sale

The present general conditions of sale are concluded between the company LINOTE with the share capital of 5.000 € whose registered office is located at 7 rue Boulay 75017 PARIS registered in the Trade and Companies Register of Paris under the number 839766011 hereinafter referred to as «the Seller», and by any natural person hereinafter referred to as «the Customer» wishing to make a purchase via the website http://www.lalatango.com hereinafter referred to as «the Website».

Article 1. Purpose
The present conditions of sale aim to define the contractual relations between the Seller and the Customer and the conditions applicable to any purchase made through the Website. The acquisition of a product through this Website implies an unreserved acceptance by the Customer of these conditions of sale, which the Customer acknowledges having read prior to his order. Before any transaction, the Customer declares to have the full legal capacity to commit under these general conditions of sale.
Any purchase by telephone also implies acceptance of these terms and conditions.
The Seller reserves the right to modify these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of the Website. Therefore, the applicable conditions will be those in force on the date of the order by the Customer.

Article 2. Products
The products offered are those that appear on the Website of the Seller within the limit of available stocks.
The Seller reserves the right to change the assortment of products at any time.
The Seller makes every effort to present the products for sale with the greatest possible accuracy. However, if errors or omissions may have occurred with regard to this presentation, the Seller cannot be held liable. Each product is presented on the Website in the form of a description of its main technical characteristics, which are given as an indication. The photographs are as faithful as possible but do not bind the Seller. It is specified that the products being manufactured in an artisanal way, they can present irregularities or disparities and traces of manual manufacture not altering their quality.

Article 3. Prices
The prices of the products sold on the Website are indicated in Euros (€) including all taxes (TTC) unless otherwise stated. They take into account the VAT applicable in France on the day of the order.
The Seller reserves the right to change its prices at any time and without notice, however, it being understood that the price appearing in the catalog on the day of the order will be the only one applicable to the Customer, subject nevertheless to the availability of products. Unless otherwise stated, the prices indicated do not include delivery costs, charged in addition to the price of the products purchased.

Article 4. Order and payment terms
The Seller reserves the right to refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order or which would present in its eyes an abnormal character or any form of risk.
The Seller undertakes to honor orders received on the Website only within the limit of available stocks of products. The Seller makes every effort to update the available quantities of products on the Website. If, despite this, the availability of one or more product(s) ordered was missing, the Seller undertakes to inform the Customer as soon as possible, and if necessary, to refund it no later than 30 days after payment of the sums paid.
The Customer wishing to place an order on the Website must:
• consult the product sheets and add the desired items to his/her basket
• validate the shopping cart
• correct any input errors
• fill in the personal information required to send the ordered items
• validate the order
• choose and validate his/her payment method
It is the Customer’s responsibility to ensure the accuracy of the information provided, for which he is solely responsible.
The Seller shall inform the Customer without delay by e-mail of the confirmation of the registered order.
The Customer can pay his order online by card thanks to the secure payment system.
The confidential data (the 16-digit bank card number, the expiry date and the cryptogram) of the Customer are directly transmitted encrypted on the bank server without transiting on the physical media of the server
An invoice showing the VAT will be sent by the Seller to the Customer upon request of the latter.
The Customer guarantees the Seller that he has the necessary authorizations to use the payment method chosen by him, when validating the purchase order. The debit on the Customer’s account is made at the time of processing the order.
In the event of a dispute with Alma, you have the option of contacting the AFEPAME consumer mediator.

Article 5. Retention of title
The Seller retains full ownership of the products sold until the price is fully cashed, in principal, including fees and taxes.

Article 6. Right to retract
Pursuant to article L121-20 of the Consumer Code, the Customer has a period of fourteen working days from the delivery of their order to exercise his right of withdrawal without having to justify reasons or pay penalties, except for the costs of returning the products concerned.
Beyond this period of fourteen days, no return or exchange will be accepted.
The Customer must imperatively follow the procedure indicated in our section "Right to retract" (visible at the bottom of the order confirmation email, or by clicking on the tab of the same name present on the bottom of each page of the Site) if they wish to return one or more items.
If it is an exchange (the Customer wishes to receive another item and this item is available), the return costs are the responsibility of LINOTE when it is the first exchange for this order (in metropolitan France only. Outside metropolitan France, the exchange costs are the responsibility of the Customer). For this same order, the following exchanges will be made at the expense of the Customer.
In other cases, the return costs, unless otherwise indicated, are the responsibility of the Customer, who will then be free to choose the shipping method. The Seller advises the Customer to return its products by registered mail or with additional insurance, guaranteeing, where appropriate, compensation for the products up to their actual market value in the event of theft or loss of this merchandise. In any case, the return is at the Customer’s risk. The Customer must imperatively keep the proof of deposit of the package, otherwise, in case of loss, no refund will be made.
The refund to the Customer’s bank will be made within a maximum of 14 days from the receipt of the goods, by check or directly on the credit card or the method used for payment of the order.

Article 7. Delivery
Delivery areas: deliveries can only be assured to the destinations indicated on the "Delivery" page of the site. The Seller reserves the right to refuse an order for which delivery to the destination area would be too difficult.
The Customer may contact the Seller for information on delivery conditions for any other destination in the world.
Deliveries are made to the address indicated by the Customer for this purpose, within the delivery zones indicated above.
The following delivery methods may be offered:
- by Colissimo delivered against signature to the address indicated on the purchase order (or, in case of absence, in a post office or other place of deposit near the home, indicated on the notice of passage)
- by Mondial Relay in a Pick-up & Go location (in certain destinations only) or at home (in certain destinations only)
It is the responsibility of the Customer or the recipient of the order to check the apparent condition of the package and the products on delivery. In case of anomaly relating to the package (damaged package in particular) or the products ordered (missing product, damaged product), the Customer or the recipient of the Order must imperatively make to the carrier any reservation and claim that appears justified within three days of delivery. He must refuse the package if it is likely to have been opened or if it bears obvious signs of deterioration.
Shipping costs include packaging, handling and postage. The Seller may provide the Customer with the tracking number of his package by e-mail.
The Seller undertakes to make its best efforts to ship the products ordered within the time limits mentioned on the order validation page. However, these deadlines are provided for information only and a possible exceeding may not give rise to any damages, retention or cancellation of the order.
If it turns out that the shipping time could not be held, a new time would then be communicated to the Customer.
A shipping confirmation message is usually sent to the Customer at the time of shipment of the products.
Transport times then apply. As an indication, the delivery time of a Colissimo for shipments in Metropolitan France is 48 hours in working days.
The Seller declines all responsibility for the extension of delivery times due to the carrier, especially in case of loss of products, bad weather or strike.

Article 8. Guarantee
The Seller is liable for defects in the conformity of the goods under the conditions of articles L. 217-4 and following of the Consumer Code, and hidden defects of the property under the conditions provided for in articles 1641 and following of the Civil Code.
In addition, as regards the legal guarantee of conformity, it is specified that the Customer:
- has a period of 2 years from the delivery of the property to act;
- may choose between repair or replacement of the property;
- is exempt from providing proof of the existence of the lack of conformity of the property during the 24 months following its issue.
It is specified that the legal guarantee of conformity applies independently of any commercial guarantee that the Seller has possibly granted to the Customer.
It is also specified that if the Customer decides to implement the warranty against hidden defects of the sold good, he can choose between the resolution of the sale or a reduction of the price.
All claims under this article must be made by post to the following address: LINOTE, 7 rue Boulay 75017 PARIS.

Article 9. Liability
The products offered comply with French and European legislation in force.
The Seller cannot be held liable in case of non-compliance with the legislation of the country where the product is delivered. It is the Customer’s responsibility to verify with the local authorities the possibilities of importation or use of the products or services he intends to order.
Furthermore, the Seller cannot be held liable for damages resulting from misuse of the product purchased.
The Seller, in the process of distance selling, is bound only by an obligation of means. It cannot be held liable for damage resulting from the use of the Internet network such as data loss, intrusion, viruses, termination of the service, or other involuntary problems.

Article 10. Intellectual Property
All elements of the Website are and remain the intellectual and exclusive property of the Seller. No one is authorized to reproduce, exploit, or use for any reason whatsoever, even partially, elements of the Website whether in the form of a photo, logo, visual or text, unless having obtained the express prior agreement of the Seller.
Failure to comply with this obligation constitutes an infringement involving the civil and criminal liability of its author.
The trademark "Lalatango" has been registered with the INPI (trademark no. 184464880). Consequently, any reproduction of this mark not authorized by the Seller constitutes an act of infringement liable to criminal and civil proceedings.
It is forbidden to infringe the brand «Lalatango».
Any hyperlink to the Website using framing or in-line linking is strictly prohibited.

Article 11. Personal data
The "Privacy Policy" tab at the bottom of each page of the Site details what personal data is collected, in what context it is used, how and how long it is stored, and how you can access and correct or delete it. This information is an integral part of these general conditions of sale.

Article 12. Force Majeure
The execution, by the company, of all or part of its obligations will be suspended in the event of the occurrence of a fortuitous case or force majeure that would hinder or delay the execution. The various cases recognized by French jurisprudence are considered as such.
In such a case, the Seller will inform the Customer within ten days by e-mail or any other means.

Article 13. Settlement of disputes
These distance selling conditions are subject to French law. In case of dispute, the courts of Paris will be the only competent.
However, the Seller undertakes to seek an amicable solution before any legal action.

Article 14. Partial disability
In the event that one of the clauses of this contract is null and void by a change of legislation, regulation or a court decision, this shall not affect the validity and compliance with these general conditions of sale.

Article 15. Entire contract
These general conditions of sale and the order summary sent to the Customer form a contractual package and constitute the entire contractual relationship between the parties.